INFORMATION CENTER // FAQ ARCHIVE
FREQUENTLY ASKED QUESTIONS
Find complete details regarding membership registration, class bookings, package purchases, cancellation policies, and studio facilities.
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Registration can be done directly through the website by entering your email and phone number, or by contacting our admin team via WhatsApp.
Absolutely! Our classes are beginner-friendly and guided with clear, supportive instruction. We recommend starting with our Reformer Stretch or Mat Flow classes to build a strong base.
Class bookings through the website must be made at least 1 day in advance (H-1) before the session starts. For same-day bookings, please contact our admin via WhatsApp.
Package purchases and class reservations can be conveniently completed directly on our website or by contacting our admin team via WhatsApp.
Reservations for special packages, including therapy sessions, must be processed directly by contacting our admin via WhatsApp.
We have a 12-hour cancellation policy. Cancellations made less than 12 hours before class will be charged or deducted from your package. Cancellation and rescheduling inquiries can be consulted with our admin via WhatsApp.
We highly recommend consulting with us before booking a session if you have any injuries or medical conditions. If you've already booked, please inform your instructor before class so we can offer appropriate modifications. Always check with your doctor beforehand.
We only accept prenatal clients for private sessions, and certain conditions may apply. Please consult your doctor before starting any Pilates program, and inform us if you are pregnant. We offer prenatal-friendly private sessions tailored to your needs.
Classes require a minimum booking quota to proceed. If the minimum requirement is not met, our admin will cancel or reschedule the session and notify you via WhatsApp or Email.
Package refund inquiries can be consulted directly with our admin via WhatsApp, subject to applicable terms and conditions.
Unfortunately, we do not have a shower facility at the studio. We recommend bringing a small towel if needed.
Yes, we provide paid towel rental services available directly at our studio reception.
We provide dedicated parking space accommodating up to 7 cars. Parking assistance is available on-site upon request.
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Still Have Unanswered Questions?
Our admin team is standing by to assist with reservations, custom packages, and details via WhatsApp.